RMA Information

CognitiveTPG printers are designed to last but occasionally our customers have a need for a repair service. In the event we offer repair and maintenance for your CognitiveTPG products through our network of factory-trained and certified partners. You may choose from the following service options:

  • Repairs performed while the printer is under warranty are done free of charge in accordance to the warranty statement
  • Repairs on product out of warranty are performed for a service fee
  • Customer pays inbound freight and CognitiveTPG pays outbound freight
  • WEEE recycling for items in the EU (see this page for more information)

Before any printer can be repaired you will need a RMA Number.  Please fill out the form below to obtain your RMA number. 

RMA Form