Quality & Compliance

Our reputation is built on over 35 years of service and millions of product installations around the world.  We strive to continuously review and improve our performance and design in order to offer the most reliable products to our customers.  

CognitiveTPG endorses our commitment by providing industry leading warranties, extended service contracts, fast repairs, and prompt technical assistance.  

For information on our product service and support please visit our Support Center.  For specific questions regarding our compliance certifications email us at support@cognitivetpg.com.


Our Certifications


ISO Certification
CognitiveTPG's Ithaca facility has maintained ISO 9001 certification by Lloyds Register Quality Assurance (LRQA) since 1993. CognitiveTPG products are also fully compliant with applicable safety regulations, including the EU Directives on Electromagnetic Compatibility and Low Voltage Safety.

We recognize the need to be a responsible corporate citizen and are committed to addressing the environmental regulations in the countries where we sell product.  It is our policy to satisfy the latest requirements as outlined by the European Union directive on Waste Electric and Electronic Equipment (WEEE) and the equivalent domestic legislation which implements the Restriction of Hazardous Substances (RoHS) on all new products.
The WEEE Directive reduces the waste arising from electrical and electronic equipment and improves the environmental performance of all those involved in the life cycle of electrical and electronic products. Manufacturers must notify consumers of products that require recycling at the end of their life and arrange for the return and recycling of those products.
Country of Origin
Attached is a list of CognitiveTPG's products by Country of Origin
  Energy Using Products Directive - Statement of Intent
Attached is a statement of intent regarding the Energy Using Products (EUP) Directive which aims to reduce the environmental impact caused by the manufacture, use and disposal of a wide range of products.
  REACH Directive and Declaration
The European Union's (EU) REACH (Registration, Evaluation, Authorization, and Restriction of Chemicals) Directive and Declaration places responsibility on industry to manage the risks that chemicals may pose to human health and the environment.
   Conflict Mineral Policy Statment
Attached is a statement in regards to policies for Conflict Minerals (3TG) and the Democratic Republic of Congo.
  California Proposition 65 Compliance Statment
Attached is a statement in regards to California's Proposition 65.